At OAZ JEWELS, customer satisfaction is important to us. Please read our policy carefully before placing an order.
No Refund Policy
🚫 OAZ JEWELS does NOT offer refunds under any circumstances.
All sales are final. Once an order is placed and confirmed, it is not eligible for a refund, including but not limited to:
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Change of mind
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Incorrect size selection
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Personal preference
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Delays caused by courier or customs
Exchange Policy (Exchange Only)
✅ We offer EXCHANGE ONLY, subject to the conditions below:
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Exchange requests must be made within 7 days of delivery
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Items must be unused, unworn, and in original condition
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Original packaging, certificates, and accessories must be included
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Items showing signs of wear, damage, or alteration will not be accepted
Eligible Exchange Reasons
Exchanges are accepted only for:
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Manufacturing defects (verified by our quality team)
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Wrong item received (different from what was ordered)
Non-Exchangeable Items
The following items are NOT eligible for exchange:
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Custom-made or personalized jewelry
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Engraved items
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Clearance or discounted items
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Earrings (for hygiene reasons), unless damaged on arrival
Exchange Process
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Contact our support team within 7 days of delivery
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Share clear photos/videos of the product and packaging
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Once approved, we will provide exchange instructions
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The replacement item will be shipped after inspection
⚠️ Customers are responsible for return shipping costs, unless the error is on our side.
Shipping & Handling
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All exchanges are shipped insured
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Delivery timelines may vary based on product availability
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No cash, card, or wallet refunds will be issued
Final Decision
All exchange approvals are subject to OAZ JEWELS’ final inspection and discretion. Our decision will be final and binding.
Contact Us
For exchange-related inquiries, please contact:
📧 Email: support@oazjewels.com
📞 WhatsApp / Phone: [Add Number]